WHERE DO YOU SHIP TO?
Metal Craft Factory primarily operates in the B2B sector, shipping orders globally based on individual buyer requirements. If you are interested in placing an order, please contact us directly to discuss shipping arrangements. Payment terms are set based on client requirements.
WHAT ARE YOUR SHIPPING CHARGES?
Shipping charges depend on the quantity of products ordered. International shipping rates and additional charges may vary depending on order size and destination.
HOW LONG WILL IT TAKE FOR MY ORDER TO REACH ME?
Our standard delivery timeframe is 10-15 days. However, the exact duration depends on the quantity of products ordered and the destination. For large orders or custom specifications, additional time may be required.
HOW CAN I VIEW THE STATUS OF MY ORDER?
After placing your order, you’ll receive a confirmation email with payment and address details. Once shipped, we’ll provide a dispatch notification with tracking details and a link to the courier’s website for order tracking.
TAKING DELIVERY OF YOUR ORDER
Upon delivery, please inspect the package for any signs of damage or tampering. If there are issues with the packaging, do not accept it. For further inspection and order accuracy, report any discrepancies within 4 days of receipt.
UNLIKELY SHIPPING DELAYS
If there are unexpected delays, we’ll notify you in advance using the contact details provided. For any delay beyond 7 days, we will reach out to discuss shipping the available items or processing a refund for unshipped items, as per your preference.